Your communication style is reflective of your performance as a security professional; ensure you are presenting yourself in a manner which holds yourself – and your profession – in high esteem. Communication may be verbal or non-verbal; our gestures, expressions, and actions often speak louder than our words. Utilizing a systematic approach to communicating in difficult circumstances enhances your professional image and provides the best opportunity to bring about a successful resolution to a situation.

Address barriers to communication with plain language and patience. Always be watchful for situations which may escalate; when dealing with uncooperative or otherwise disagreeable persons, remain calm, monitoring for the safety of the individual, the public, and you. Finally, be professional when conducting interviews. In the next module, you will learn how to document routine occurrences in addition to specific types of incidents you respond to during your shift of duty.

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