The work of a security professional is diverse and challenging; no two shifts will be the same. Developing your observation and reporting skill sets will help you be effective in your duties. You will need to apply these skills to practical situations which occur in the course of your patrol, and to more complicated problems involving traffic, or large crowds. Finally, you will need to use critical thinking and problem solving to determine when – or if – use of force is the best option for a given situation. The best compliment to well-developed observation and reporting skills will be effective communication which you will use throughout your security career. In Module Four, you will learn methods of verbal and non-verbal communication which will allow you to interact effectively with the public, clients, and your peers.

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