Learning Outcomes

Upon completion of this module, you will be able to

  • Describe effective verbal and non-verbal communication strategies for security professionals
  • Identify and demonstrate methods of communication which are free from bias, discrimination, or harassment
  • Identify strategies for effective verbal and non-verbal communication in situations where communication barriers exist
  • Explain and demonstrate verbal and non-verbal communication skills when interacting with individuals who show signs of being
    • uncooperative
    • violent
    • impaired
  • Identify and develop strategies to control your personal triggers in situations of conflict or anxiety
  • Conduct an effective interview

Complete and Continue